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Forza Horizon 4 / Sea of thieves and Other MICROSOFT STORE Games – Problem Solving FAQ !

FAQ – relevant to all games from the store  MICROSOFT STORE


Running Forza Horizon 4 on the PC is not as smooth as we would like it to be. Many players are complaining about bugs, various kinds of errors, low frame rate and many other problems. This guide shows the solutions for most of the problems.

The game crashes

The main reason for the crash  of the game is the microphone. To solve this problem, go to the sound settings and in the “Recorders” tab turn off all the recording devices (microphones, etc.), after which the game crashes should stop.

In addition, download the latest drivers for video cards AMD and Nvidia.

Disable MSI Afterburner as it is often the reason for crashes.

Update WINDOWS10 to the latest build https://www.microsoft.com/en-us/software-download/windows10

We also recommend disabling Windows 10 Firewall and antivirus, as they can block the launch of the game.



1. My game crashes every 15-30 minutes, what should I do?
This problem is present on some PCs. You can solve it by the method indicated below.
1. Download this file  https://yadi.sk/d/kFLVwe12tAY-Ng   – https://www19.zippyshare.com/v/fu26VUpm/file.html
2. Copy to the desktop and run the fix file.
3. Run the game
4. Wait for the game to load.
5. Press Numpad + on the keyboard (Pressing this key kills the explorer process)
6. We play. If you need to return the PC to its normal state, press Numpad- on the keyboard (Pressing this key returns the PC to its normal state).


FPS Falls

– Open the Task Manager and find the process of the game forza_x64_release_final.exe
– Click on the process with the right mouse button and select Set Compliance
– Uncheck CPU 0 and click OK.

Error 0xbba when trying to login to an XBox application:

The error occurs if you have disabled services related to Xbox Live. To remove the error, do the following:

– Press the Windows + R keys to open the Run dialog box.
– Type services.msc and press Enter to open the Services window.
– Double-click the Xbox Live Network Service service and launch it.

If that doesn’t help, try resetting xbox app here:

Error during preloading or loading / Error 0x80073CF9

Step 1: Press the WINDOWS and X dvtcnt keys, and then click on the command line (Admin).
Step 2: Click Yes in the account management message.
Step 3: Restart your computer and go back to the store. Enter the following commands to run:


net stop wuauserv
rename c: \ windows \ SoftwareDistribution softwaredistribution.old
net start wuauserv

If any of these commands fail, run your computer in safe mode and repeat the commands.

Error 0x803f8001

To solve this problem, you need to relogin into the account you purchased and perform the following steps:
1. Download any free not installed application (Planner 5D, Autodesk SketchBook, Instagram or Viber, etc).
2. After, start the download of the application, and cancel it.
3. Start the game (If it did not help, wait 5-10 minutes and try again).

Error 0x80070005

Step 1: Open the command prompt “Run” by searching or by pressing the Windows + R keys.
Step 2: Enter “% AppData%”
Step 3: Locate the Local, LocalLow, and Roaming folders
Step 4: Go to the Local folder
Step 5: Locate the folder called Packages, right-click it, and then click “Properties”
Step 6: Uncheck “Read only” and go to the “Security” tab
Step 7: Click on the “Advanced”
Step 8: Click “Add”
Step 9: Click the “Select principle” button and enter “COMPUTERNAME \ Users \”, where “COMPUTERNAME” is taken from the “From this location” section.
Step 10: Click Apply to all that you can, and then click OK.

Game does not appear in Microsoft Store

If you downloaded and installed the Anniversary update and still encounter this problem, then you need to update and clean the store. You can do this by running WSReset.exe.

Game is not shown in the Start menu

Select the App Store, go to the “My Library” section, click on Forza Horizon 3 and click Install. The second way is to go to the Xbox App and check the “My Games” tab.

Network or Internet connection problems

Links to the official ways of solving this problem:
– https://support.xbox.com/en-US/xbox-on-windows/social/troubleshoot-party-chat
– https://support.xbox.com/en-US/xbox-on-windows/social/server-connectivity-xbox-app-displays-blocked


Error FH501

This error occurs if you do not have DirectX 12 installed. To test your version, do the following:

– Press the Windows + R keys to open the Run dialog box.
– Enter DXDIAG and press Enter to start the DirectX Diagnostic Tool.
– On the System tab in the System Information window, pay attention to the version of DirectX.

FORUM on technical problems of the game and much more.

To prevent crashes of the game, try these steps:

1. Remove or reduce the overclocking from the hardware, all games from the Windows Store are sensitive to overclocking the processor / video card crash the game right away.
2. The Windows Defender Firewall service and the Windows Update service must be enabled. while running the program The firewall should work without errors.
3. Enable Windows paging file if it is disabled.
4. Increase the Windows swap file in proportion to the size of RAM. This means that if the RAM is 8 GB, then the paging file should be 8 GB.
5. Reduce the resolution of the screen or adjust the quality of graphics to reduce the consumption of video memory.
6. Set the limit of 30 FPS in the game settings.
7. Disable FPS measurement software (MSI Afterburner, Riva tunner static server and similar programs).

As much as we know game crashes occur due to processor overclocking/ which overheats the videocard and the video card driver stops responding, as well as in cases of insufficient video memory and / or RAM.


Can’t start Sea of Thieves? Brakes the game? Crashes? Is it buggy?
Solving the most common problems.


  • If you are faced with the fact that Sea of Thieves lags, crashes, Sea of Thieves does not start, Sea of Thieves is not installed, control does not work in Sea of Thieves, there is no sound, errors pop up, we offer you The best ways to solve these problems.
  • Firstly check if the characteristics of your PC meet the minimum system requirements:OS: Windows 10
    Processor: Intel Q9450 2.6 GHz / AMD Phenom II X6 3.3 GHz
    Memory: 4 GB
    Video: 1 GB (Nvidia GeForce GTX 650 / AMD Radeon 7750)
    HDD: 60 GB
    DirectX: 11


Be sure to update the video card drivers and other software.

  • Before you make a bad review and express it to developers, do not forget to go to the official website of the manufacturer of your video card and download the latest drivers. Frequently, drivers specially optimized for them are preparing to release games. You can also try installing a later version of the drivers if the problem is not solved by installing the current version.
  • It is important to remember that you should download only final versions of video cards – try not to use beta versions, as there may be a large number of errors not found.
  • Do not forget that for the stable work of games they often require the installation of the latest DirectX version.
  • download from the official Microsoft site.

Sea of Thieves is not starting

  • Many problems with the launch of games occur due to incorrect installation. Check if there were any errors during the installation, try to uninstall the game and run the installer again, after disabling the antivirus – often the files necessary for the game to work are deleted by antivirus. It is also important to remember that in the path to the folder with the game installed there should not be Cyrillic characters – use only Latin letters and numbers for directory names.
  • Try also checking if there is enough space for the game on your prefered disk. You can try to run the game on behalf of the Administrator in compatibility mode with different versions of Windows


Sea of Thieves problems. Low FPS. Lags Freezes.

Firstly try installing the latest drivers on the video card, this can raise your FPS in the game significantly. Also check the load on the computer in the task manager (opened by pressing CTRL + SHIFT + ESCAPE). If you see that a process consumes too many resources before launching a game, turn off its program or simply terminate this process from the task manager.

  • Next, go to the graphics settings in the game. First, turn off anti-aliasing and try lowering the post-processing settings. Many of them consume a lot of resources and turning them off will significantly increase productivity without having much effect on picture quality.

Sea of Thieves crashes to the desktop

  • If Sea of Thieves often crashes to your desktop, try to reduce the quality of graphics. It is possible that your computer just does not have enough performance and the game can not work correctly. It is also worth checking for updates – most modern games have an automatic installation system for new patches. Check if this option is disabled in the settings.
  • The easiest way to solve this problem is to upgrade your current version of Windows.
  • Here’s how to do it:
    1. Press the Windows key.
    2. Enter “Check for updates.”
    3. Select Check for Updates.
  • other methods
  • Method 1
  • Log in to Windows 10 with an administrator account. In most cases, this is enough to solve the problem.
  • Method 2
    1. Open the Windows 10 Store. Then click on your profile icon in the upper right corner.
    2. If you have multiple accounts, exit all but the one you used to purchase the game.
    3. Select any free application in the store and download it.
    4. Go to your library in the store and try to start the game Sea of ​​Thieves from there.
  • Method 3
    Follow the link below, save, and then run this utility. Follow the instructions on the computer screen.
  • Method 4
    1. Press the Windows key + R.
    2. Type Powershell and press enter.
    3. Copy the line below, paste it into the opened window and press the enter key.
  • Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$ ($ _. InstallLocation) \ AppXManifest.xml”}
  • Method 5
    1. Right-click on the clock on the taskbar.
    2. Select “Set date and time.”
    3. Disable and then re-enable the Automatically Set Time Zone option.
    4. Restart the computer.

In Sea of Thieves: Season One has black screen, white screen or color screen. Solution

  • Problems with different color screens can be divided into 2 categories.
  • First, they are often associated with the use of two video cards at once. For example, if your motherboard has a built-in video card, but you play on a discrete one, then Sea of Thieves: Season One can run on the built-in for the first time, while you won’t see the game itself, because the monitor is connected to a discrete video card.
  • Secondly, color screens come with problems with displaying images on the screen. This can occur for various reasons. For example, Sea of Thieves: Season One cannot work through an outdated driver or does not support a video card. Also, a black / white screen can be displayed when working on resolutions that are not supported by the game.

More details:https://vgtimes.ru/games/thief-of-thieves-season-one/tormozit-ne-zapuskaetsya-vyiletaet-oshibki-pomoshh-v-reshenii-problem/

Sea of Thieves is not installed. Hung installation

  • First of all, check whether you have enough space on the Disk to install the game. Remember that for the correct operation of the installer it requires the stated amount of space, plus 1-2 gigabytes of free space on the system disk. In general, remember the rule – there should always be at least 2 gigabytes of free space for temporary files on the system disk. Otherwise, both games and programs may not work correctly or refuse to start at all.
  • Installation problems can also occur due to the lack of an internet connection or unstable operation. Also, do not forget to stop the work of the antivirus during the installation of the game – sometimes it interferes with the files or deletes them by mistake, considering them as viruses.

Saves do not work in Sea of Thieves.

Analogically with the previous solution, check the availability of free space on the Disk – both on the place where the game is installed and on the system disk. Often the save files are stored in the documents folder, which is located separately from the game itself.

  • For your information: your data and saves are in the XBOX cloud! After reinstalling Windows 10 and installing the game (being in my account, you can delete the game and download it on a new one), you will enter the same account and your progress will be restored, you can play. On your computer, saves are stored here is here (AppData \ Local \ Packages \ Microsoft.OpusPG_8wekyb3d8bbwe \ SystemAppData) the “wgs” folder! you can make a backup.

Controls are not working in Sea of Thieves

  • Sometimes control in the game does not work due to the simultaneous connection of multiple input devices. Try to disable the gamepad or, if for some reason you have two keyboards or mice connected, leave only one pair of devices. If the gamepad does not work for you, then remember – officially, only controllers that are defined as Xbox joysticks support the game. If your controller is determined differently – try using programs that emulate Xbox joysticks (for example, x360ce).

No sound in Sea of Thieves

  • Check if the sound works in other programs. After that, check if the sound is not turned off in the settings of the game itself and if there is a sound playback device selected to which your speakers or headset are connected. Then, while the game is running, open the mixer and check if the sound is muted there.
  • If you use an external sound card – check for new drivers on the manufacturer’s website.

Sea of Thieves: Season One can not be downloaded. Long download. Decision

  • The speed of your personal Internet channel is not the only thing determining the download speed. If the distributing server works at a speed of, say, 5 MB per second, then your 100 MB will not help.
  • If Sea of Thieves: Season One doesn’t download at all, it can happen right away for a bunch of reasons: the router is incorrectly configured, problems are on the provider side, the cat has a bite on the cable, or, finally, a fallen server on the service side from which the game is downloaded.

More details: https://vgtimes.ru/games/thief-of-thieves-season-one/tormozit-ne-zapuskaetsya-vyiletaet-oshibki-pomoshh-v-reshenii-problem/

Translated by: Nyaox